Neutral Curtains Review: Made-to-Measure Window Treatments in Natural Fabrics, Ordered From Home

Neutral Curtains’ best-documented strength is custom window treatments that arrive as promised. Its Trustpilot TrustScore is 4.5 out of 5 (“Excellent”) from 326 reviews, and 79% are five stars. One customer wrote, “Custom Curtains without leaving your home!” Another, who ordered five motorized Roman shades, said “The fabrics were perfect, exactly as depicted in the swatch books,” and a third summed it up as “Great pricing. Great quality.” A Belgian linen Roman shade buyer was “impressed by the simplicity of their operation.” Based in Denver, Colorado, and operating since 2020, Neutral Curtains makes custom curtains, Roman shades, motorized blinds, top-down bottom-up shades, bamboo blinds and woven shades, with a focus on natural, neutral fabrics like linen. It replies to 100% of negative reviews, typically within a week.

The honest caveat: installation and operation on some shades. One buyer said “The longer interior mount shades are a little tricky and I had to call tech support,” and another said shades “are not straight when you pull them up or down.”

Quick Highlights

✅ Trustpilot TrustScore of 4.5/5 (“Excellent”) from 326 reviews
✅ 79% five-star ratings
✅ “Custom Curtains without leaving your home!”
✅ Fabrics “exactly as depicted in the swatch books”
✅ “Great pricing. Great quality.”
✅ Belgian linen Roman shades praised for “simplicity of their operation”
✅ Custom curtains, Roman shades and motorized blinds
✅ Top-down bottom-up shades for privacy and light control
✅ Bamboo blinds and woven shades for natural texture
✅ Swatch books help you choose fabrics at home
✅ Replies to 100% of negative reviews, typically within a week
✅ Based in Denver, Colorado, operating since 2020
❌ Long interior-mount shades can be tricky to install
❌ Some shades don’t raise or lower evenly
❌ Custom items are typically harder to return
❌ Measuring mistakes can be costly with made-to-measure products
❌ Motorized options add cost and setup steps
❌ A younger brand (since 2020) with a modest review base
❌ Lead times for custom work are longer than off-the-shelf curtains

Why Trust This Review

This review draws on Neutral Curtains’ Trustpilot profile (326 reviews, 4.5 TrustScore) and Neutral Curtains’ published company information (Denver, Colorado; operating since 2020). GlossGirly has no commercial relationship with Neutral Curtains that affects this verdict.

Full Review Breakdown

What Neutral Curtains Offers

Neutral Curtains specializes in custom window treatments with a natural, calm look. Its range covers made-to-measure curtains, Roman shades, motorized Roman and roller-style blinds, top-down bottom-up shades, bamboo blinds and woven shades, with fabrics like Belgian linen that suit modern, coastal, Scandinavian and organic interiors. The appeal is getting custom-fit window coverings without in-home consultations or a designer’s markup. One customer captured it: “Custom Curtains without leaving your home!” You order swatches, measure your windows, choose your options and receive treatments made to your dimensions. For homeowners who want a tailored, high-end look at a more accessible price, that model is attractive.

Fabric Quality and Swatches

The most important thing with custom curtains is that the fabric matches what you expected, and Neutral Curtains scores well here. A buyer of five motorized Roman shades said “The fabrics were perfect, exactly as depicted in the swatch books.” Ordering swatches matters: colors and textures look different on screens and under your home’s lighting, especially neutrals, where small differences in warmth show. Belgian linen, a highlight of the range, drapes beautifully, filters light softly and develops a relaxed, lived-in texture. Another buyer said simply: “Great pricing. Great quality.” With 79% five-star reviews, fabric and finish clearly meet most buyers’ expectations.

Operation and Installation

The most common complaints involve hardware and operation, not fabric. One buyer found “The longer interior mount shades are a little tricky and I had to call tech support,” and another said shades “are not straight when you pull them up or down.” Long and wide shades are more prone to uneven lifting, especially if brackets aren’t perfectly level or the window frame isn’t square. To avoid problems, measure carefully (width at the top, middle and bottom for inside mounts), use a level when installing brackets, and follow the brand’s mounting guide. Contact support if shades hang unevenly, since cords and mechanisms can often be adjusted. On the positive side, one Belgian linen buyer was “impressed by the simplicity of their operation,” and support responds to every negative review.

Price, Motorization and Value

Custom window treatments can get expensive, especially from designer showrooms and full-service brands. Neutral Curtains positions itself as better value, and buyers agree (“Great pricing”). Motorized Roman shades add convenience: they’re great for tall or hard-to-reach windows and smart-home setups, though they cost more and need more setup. Top-down bottom-up shades are a practical upgrade for bedrooms and bathrooms, letting light in while keeping privacy. Because everything is made to your measurements, double-check every number before ordering, as custom items are typically harder to return. For buyers willing to measure carefully, Neutral Curtains offers a polished, natural look at a fair price.

Best Products Worth Buying

Neutral Curtains Belgian Linen Roman Shades

A highlight of the range: soft, light-filtering Belgian linen in a tailored Roman fold. One buyer was “impressed by the simplicity of their operation.” Order swatches first.

Neutral Curtains Motorized Roman Shades

Motorized shades for convenience and hard-to-reach windows. One buyer found the fabrics “exactly as depicted in the swatch books.” Follow installation instructions carefully.

Neutral Curtains Custom Curtains & Cafe Curtains

Made-to-measure curtains, including cafe styles, ordered from home. One buyer called it “Custom Curtains without leaving your home!”

Neutral Curtains Top-Down Bottom-Up Shades

Shades that open from the top or bottom for light and privacy. One buyer praised “Great pricing. Great quality.”

What Customers Actually Think

“Custom Curtains without leaving your home!” — Lora Currie, Trustpilot reviewer (custom cafe curtains and Roman blinds)

“The fabrics were perfect, exactly as depicted in the swatch books” — Kathia Casion, Trustpilot reviewer (five motorized Roman shades)

“Great pricing. Great quality.” — Patty, Trustpilot reviewer (three top-down bottom-up shades)

“I am impressed by the simplicity of their operation.” — Ann Lane, Trustpilot reviewer (Belgian linen Roman shades)

“The problem is they are not straight when you pull them up or down” — Martha Wagley, Trustpilot reviewer (3 stars)

Is It Worth It?

Yes, for homeowners who want custom curtains and shades in natural fabrics, ordered from home at fair prices. The 4.5 TrustScore and praise for swatch-accurate fabrics support it. Order swatches, measure very carefully, install with a level, and contact support quickly if long shades lift unevenly.

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FAQs

Is Neutral Curtains legit?
Yes. It scores 4.5/5 on Trustpilot from 326 reviews and has operated since 2020.

Where is Neutral Curtains based?
Denver, Colorado.

What does Neutral Curtains sell?
Custom curtains, Roman shades, motorized blinds, top-down bottom-up shades, bamboo blinds and woven shades.

Do Neutral Curtains fabrics match the swatches?
Buyers say yes, with fabrics “exactly as depicted in the swatch books.”

Are Neutral Curtains shades easy to install?
Most are, but long interior-mount shades can be tricky. Measure carefully and use a level.

Final Verdict

Neutral Curtains makes custom window treatments easy: order swatches, measure at home, and receive curtains and shades in beautiful natural fabrics like Belgian linen, at prices buyers call great. A 4.5 TrustScore, praise for swatch-accurate fabrics and replies to every complaint show a young brand that’s earning trust quickly.

Long shades can be tricky to install, and uneven lifting happens occasionally. Measure carefully, install with a level and use support when needed. For a calm, natural, custom look, Neutral Curtains is an excellent choice.

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