BURNHARD Review: Value Gas Grills, Pizza Ovens and Smokers Sold Direct in Germany

BURNHARD’s best-documented strength is value and, for most buyers, good support. Its German Trustpilot TrustScore is 3.8 out of 5 (“Good”) from 3,821 reviews, with 71% five stars. Translated from German, one buyer wrote, “The support is fantastic!” about a FRED Series 3 side table, another said “I received the Earl with its accessories on time and complete,” and a third found “Customer service was quick and very good.” Founded in 2018 and based in Düsseldorf, BURNHARD sells gas grills (including its FRED, Big FRED and Fat FRED lines), pizza ovens, smokers and accessories directly to customers in Germany, Austria and the Netherlands, with distribution partners in Israel. Selling direct lets it offer feature-rich grills at lower prices than many established brands. It replies to 98% of negative reviews, usually within a week.

The honest caveat: missing parts and goodwill offers. One Fat FRED Deluxe buyer said “The firebox and several individual parts were missing,” a Big FRED Deluxe Series 3 buyer was unimpressed by a goodwill offer of a “€13 refund or a €20 voucher,” and another wrote “But the support is even worse.” 14% of reviews are one-star.

Quick Highlights

✅ Trustpilot TrustScore of 3.8/5 (“Good”) from 3,821 reviews
✅ 71% five-star ratings
✅ Support described as “fantastic” and “quick and very good” (translated)
✅ Orders delivered “on time and complete” (translated)
✅ Direct-to-consumer pricing below many established brands
✅ FRED gas grill family: FRED, Big FRED, Fat FRED and Deluxe variants
✅ Pizza ovens, smokers and the Earl grill
✅ Cast-iron cookware and grill accessories
✅ Founded in 2018, headquartered in Düsseldorf
✅ Sells in Germany, Austria and the Netherlands
✅ Replies to 98% of negative reviews, usually within a week
✅ Modular side tables and accessories in the FRED Series 3 system
❌ Missing parts reported, including a firebox on the Fat FRED Deluxe
❌ Goodwill offers felt inadequate to one buyer (€13 refund or €20 voucher)
❌ Some buyers describe support as poor
❌ 14% one-star reviews
❌ Grills arrive flat-packed and need assembly
❌ Direct sales mean no in-store viewing at retailers
❌ Spare part availability can affect repair timelines

Why Trust This Review

This review draws on BURNHARD’s German Trustpilot profile (3,821 reviews, 3.8 TrustScore), translated customer reviews, and BURNHARD’s published company information (founded 2018, Düsseldorf, markets and products). GlossGirly has no commercial relationship with BURNHARD that affects this verdict.

Full Review Breakdown

Who BURNHARD Is

BURNHARD launched in Düsseldorf in 2018 with a simple idea: sell well-equipped gas grills directly to customers, without retail markups, at prices below the big established brands. Its FRED gas grill family became the core of the business, with models like FRED, Big FRED and Fat FRED, plus Deluxe versions with more burners and features. The Series 3 system adds modular side tables and accessories. The range has since grown to include pizza ovens, smokers, the Earl grill, cast-iron cookware and accessories. BURNHARD sells across Germany, Austria and the Netherlands, with partners in Israel. Strong branding, playful product names and value pricing have made it a well-known name in German backyard grilling.

Value and Features

The direct-to-consumer model is BURNHARD’s main appeal. Grills come with features like multiple burners, side burners, sear zones, cast-iron grates and modular side tables at prices that compare favorably with traditional brands. For many buyers, that means more grill for the money. Positive reviews also cover the buying experience: one buyer received the Earl “with its accessories on time and complete,” and others praise accessories like a cast-iron baking dish with lid. With 71% of almost 4,000 reviews at five stars, most customers are happy with what they get. As with any value-focused brand, it’s worth checking materials (stainless steel grade, enamel finishes, burner construction) against higher-end brands if longevity matters most.

Missing Parts and After-Sales

BURNHARD’s negative reviews focus on what happens when something goes wrong. One Fat FRED Deluxe buyer said “The firebox and several individual parts were missing,” which makes a grill unusable until parts arrive. A Big FRED Deluxe Series 3 buyer was frustrated by a goodwill offer of “€13 refund or €20 voucher that can’t be combined with other offers,” which felt inadequate. Another reviewer simply wrote “But the support is even worse.” Flat-packed grills ship in many pieces, so missing items happen with any brand, but quick resolution matters. Check every part against the parts list before assembly, photograph the contents, and contact support straight away. BURNHARD replies to 98% of negative reviews within about a week.

Who BURNHARD Suits

BURNHARD suits German, Austrian and Dutch buyers who want a feature-rich gas grill, pizza oven or smoker at a lower price, and who are comfortable buying online and assembling it themselves. Its support gets praise from many buyers (“fantastic,” “quick and very good”), though experiences vary. If you prefer seeing a grill in person, getting retailer assembly or having a local dealer for repairs, a traditional brand sold through retailers may suit you better. For value-focused grillers, BURNHARD offers a lot. Plan for assembly, check parts on arrival and register your purchase.

Best Products Worth Buying

BURNHARD Big FRED Deluxe Series 3 — check site for current price

A large, feature-rich gas grill in the Series 3 modular system. It’s a strong value option for families and entertaining. Check parts on arrival.

BURNHARD Fat FRED Deluxe — check site for current price

A high-capacity gas grill with Deluxe features. One buyer reported a missing firebox, so check every part against the list before assembly.

BURNHARD Earl Grill — check site for current price

One buyer received the Earl “with its accessories on time and complete” (translated). It adds variety beyond the FRED gas grills.

BURNHARD Cast-Iron Baking Dish with Lid & Accessories — check site for current price

Cast-iron cookware and grill accessories. One buyer praised quick, very good customer service with this purchase.

What Customers Actually Think

Note: These reviews are from BURNHARD’s German Trustpilot page and translated from German.

“The support is fantastic!” — Torsten, Trustpilot reviewer (FRED Series 3 side table, translated)

“I received the Earl with its accessories on time and complete.” — Christian Greis, Trustpilot reviewer (Earl grill, translated)

“Customer service was quick and very good.” — Katrin Müller, Trustpilot reviewer (cast-iron baking dish with lid, translated)

“The firebox and several individual parts were missing from the Fat FRED Deluxe.” — Andi, Trustpilot reviewer (1 star, translated)

“The goodwill offer of a €13 refund or a €20 voucher that can’t be combined with other offers.” — Johannes Reichenbach, Trustpilot reviewer (Big FRED Deluxe Series 3, 1 star, translated)

Is It Worth It?

Yes, for buyers in Germany, Austria and the Netherlands who want a well-equipped grill, pizza oven or smoker at direct-to-consumer prices. The 3.8 TrustScore and 71% five-star reviews support it. Check every part before assembly, photograph the contents and contact support immediately if anything is missing.

Competitors Table

FAQs

Is BURNHARD a good grill brand?
For value, yes. BURNHARD scores 3.8/5 on Trustpilot from 3,821 reviews, with 71% five stars.

Where is BURNHARD based?
Düsseldorf, Germany. It was founded in 2018.

What grills does BURNHARD make?
The FRED gas grill family (FRED, Big FRED, Fat FRED, Deluxe versions), the Earl grill, pizza ovens and smokers.

What if parts are missing from my BURNHARD grill?
Check all parts before assembly, photograph the contents and contact support immediately.

Where does BURNHARD sell?
Directly in Germany, Austria and the Netherlands, with partners in Israel.

Final Verdict

BURNHARD has made feature-rich grilling affordable by selling directly from Düsseldorf. Its FRED gas grills, pizza ovens, smokers and cast-iron accessories offer a lot for the money, and many buyers praise fantastic, quick support and complete, on-time deliveries.

Missing parts, goodwill offers some found inadequate, and inconsistent support pull its score down. Check every part on arrival, photograph contents, register your grill and contact support promptly. For value-focused grillers, BURNHARD is a strong option.

Scorecard